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FAQ

On this page, we think we have covered every question you may have about selecting Paintrobes to supply your new fitted wardrobes. If we haven’t answered your question here, please don’t hesitate to get in touch.

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Construction

What sizes do your wardrobes come in?

Single wardrobes usually start at a width of 300mm and go up to 600mm in 50mm increments.

Double wardrobes start at a width of 600mm and go up to 1200mm in 50mm increments. The depths of our units usually range from 320mm deep to 620mm deep in 100mm increments.

The heights of our units start at 1650mm high to 2300mm high in 50mm increments. 100mm adjustable legs are fitted to all floor standing units which adjust from 90mm to 124mm.

Additional sizes are available should a different height be desired.

How are the carcases made?

All of our carcases are produced using 18mm solid and moisture-resistant Egger melamine faced chipboard throughout, including the back. Many of our competitors will supply only backless wardrobes or have flimsy 11mm or 14mm backs. Our cabinets are constructed using a cam and dowel system. All panels within the cabinet are finished with a 1mm ABS edge tape.

How are the wardrobe doors and panels painted and how durable is the paint?

The doors are spray painted 2 – 3 times depending on colour with a paint that is designed to be extremely hard wearing.

What is great about painted wardrobes is that they can be easily touched up. We always supply touch up paint so that if there are any minor chips over time, they can be speedily tackled. This isn’t the same with other finishes such as laminates, gloss doors, melamine doors etc where the door would need to be replaced if damaged.

That being said, it is important to bear in mind that while the paint is as durable as possible, it is of course still a painted product and subject to some wear and tear over time.

While some care will need to be taken, all of our doors have a guarantee of 10 years.

What hinges do you use?

Blum 155 degree hinges with integral soft close are used as standard.

Measuring

I live in London. Can you come to my house and measure?

Yes, we can come measure at your home within Greater London. Initially, we would do a no-obligation design consultation with you after receiving your rough room measurements and requirements to give you an idea of cost over a video call.  Should you wish to proceed we would ask for a 10 per cent deposit and then come to your house to take final measurements. We have been using this process for several years in our kitchen business and we find it works very well. We are a small team, we don’t employ salespeople and this process keeps our costs down which enables us to make our pricing very competitive.

How complicated is it to measure up for wardrobes?

It might seem a bit scary at first, but it really isn’t complicated. Firstly, grab a piece of paper and roughly draw the shape of your room.

Next, decide where your wardrobes will be placed in the room and measure the width of the wall/s in two places and jot down the smaller of the two measurements on your floor plan. Now, measure the height of the space where the wardrobes will be installed and note this on the plan too. Measure the depth of the wall where your wardrobe will be installed and jot this down.

Check there are no doors or windows in the room which will obstruct the space where your wardrobes will go. Keep this piece of paper as you will be emailing it over to us shortly!

How do I avoid making a mistake with my measurements?

Measure twice, pay once! It’s a mantra we can’t say enough. Measuring twice will avoid any chance of a mistake being made. Also, make sure you allow yourself enough time to do it properly. It’s surprising how easy it is to get distracted while you are in the middle of measuring up, so try to do this when you aren’t going to get side-tracked.

As no walls are ever completely straight in our experience, we also always allow for a tolerance of approximately 30mm either end which will be filled by one of our beautiful door finish infill panels. These sit in line with the doors. They are backed by a section of carcase that allow the doors and the infill to sit perfectly in line so that a beautiful seamless look is maintained. This also ensures that you don’t have to worry about getting your measurements correct to the absolute millimetre.

We will also send you a final plan with all the measurements for you to confirm again before the final order is processed. If you still aren’t feeling confident about your measurements, then we recommend that you ask whoever you have arranged to fit your wardrobes to verify your measurements prior to ordering.

I want wardrobes in the eaves of my loft space. How do I measure for those?

Please get in touch with us directly regarding eaves wardrobes and we will give you more information.

Fitting

Will you fit my wardrobes?

We don’t offer an installation service. As we are a service for anyone in the UK to access, it would be impossible for us to monitor the level of quality control of installation and service that we would expect from our fitters.

We supply very detailed installation instructions. We are always delighted to chat to your fitters and they are welcome to call us with any queries. In fact, we are always happy to answer any questions before, during and after installation.

How do I find the right fitter?

Fitting costs can vary enormously and this gives you the opportunity to work with a carpenter/fitter you already know or to shop around to get the best people at a price that works for you.

If you don’t have a carpenter or fitter you have worked with before, it’s always a good idea to get local, personal recommendations. Some examples of reputable websites include:

https://www.checkatrade.com
https://trustedtraders.which.co.uk

You can also look at Facebook and Instagram to search for pages of local carpenters and fitters who might fit the bill. Remember to always ask to speak to former clients for a reference and to see photos of their work.

Delivery

How do your wardrobes arrive?

All wardrobes that are 600mm or less than 600mm wide arrive fully assembled. Any wardrobes wider than this are technically considered double wardrobes. These would then arrive to you flat packed to avoid the risk of damage in transit and to fit through your front door! The same will apply to our corner wardrobes.

Detailed installation instructions will accompany any flat packed items. They are straightforward to install and a decent carpenter shouldn’t experience any problems.

What are the delivery arrangements and timings?

Once your order is signed off, your wardrobes will be delivered to you within 6 weeks.

We will be able to advise you of the delivery week once the order is processed. We will then be able to give you the exact day of delivery approximately 2 weeks beforehand.

We will be able to advise you of the delivery time the morning of the delivery.

The wardrobes will be delivered to you by our couriers into the room of your choice.

What happens if there are any damages?

It does on occasion occur that an item may be damaged in transit. Rest assured, we will immediately replace any damaged items. Carcases can be sent down very quickly.

However, painted doors and panels will take longer to replace.

Handles & Extras

Why don’t you supply handles?

There are so many wonderful suppliers of exquisite handles to suit every budget. We could supply these, but they are so straightforward to purchase online that it seems silly for you to pay another surcharge for us to supply them to you.

Handles are as important as the buttons on a beautiful coat, so consider them carefully as they will finish off the whole look.

Here are a few suppliers of beautiful handles at varying price points whose sites you might want to visit:

www.morehandles.co.uk
www.pushkahome.com
www.dowsingandreynolds.com
www.plankhardware.com
www.busterandpunch.com
www.armacmartin.co.uk

What else can you offer to me?

Open wardrobes

If you are fortunate enough to have a walk in wardrobe or you just like to see your clothes on display, then open wardrobes are a super budget saving option that we can supply to you. We can supply these to you with fully painted carcases required or in one of our standard carcase finishes.

Dovetailed drawers

All of our units come with Blum legrabox drawers in grey or white as standard. These can be upgraded to either solid oak or solid walnut dovetailed drawers. Please contact us for pricing.

Doors flying up/down

You have the option on wardrobes to fly the doors up or down by 50mm. This can be used in conjunction with 80mm legs which will leave you 30mm clearance to the floor. This allows a carpet to be fitted and still allow clearance for the door. The door can also be flown up by 50mm to give you a floor to ceiling wardrobe look.

J Pull handle

A stopped J-Pull can be added to our Slab Door to create an unfussy look. Please contact us for more information and pricing.

I really want something special made that isn’t shown on this website. Can you help me with that?

We can’t promise, but it may be possible. Please do get in touch and we will try to help you.

Guarantee & Payment

Is there a guarantee?

Our carcases come with a manufacturer lifetime guarantee for defects in material and workmanship for carcases, hinges and drawers. A 10 year guarantee is provided for doors and drawer fronts.

How do I finalise my order?

Once you are happy with the final design and quote and you decide that you would like to go ahead, we will send you the information regarding payment.

You will also need to email back to us a signed copy of our terms and conditions which we will forward to you at the initial quote stage.

Once that has all been processed, your order will be complete and we will notify you of the delivery week allocated to you.

Do you accept credit cards?

Yes we are happy to accept payment by both credit card and bank transfer.